Refunds & Shipping Policy
Refund & Cancellations Policy
- All orders can be cancelled 48 hours before it is due. If this is not done, there will be no refund issued
- No refund will be issued based on preference of taste or texture
- Where design decisions are left to The Cake Engineer Clevedon no refunds will be given for a difference in design tastes
- The Cake Engineer Clevedon is not liable for any complaint concerning any aspect of any product which is not raised within 24 hours of delivery or collection
- Specific design requests should always be stated at the time of ordering, no further changes can be made prior to the event
- If you are dissatisfied with the cake, we allow for it to be returned to us within 24 hours of complaint. If more than 50% of the cake has been consumed, customer will receive 10% compensation of the cake value (minus delivery or any other extra charge). If the cake is returned in an almost untouched condition a value will be agreed upon by both parties (minus delivery or any other extra charge.
Cake Transportation & Liability
- Cakes should be transported on as flat a surface as possible (NOT the car seat, NOT to be held by a person)
- Use of Air conditioning is recommended especially on hot and sunny days
- Once the cake is handed over, the customer is responsible for ensuring the cake is transported and stored correctly once it has been collected
- The Cake Engineer Clevedon cannot accept any responsibility for deterioration of the order once it has left the premises